TICKETS
Where can I buy tickets?
Tickets are sold exclusively through releasesofia.bg and our official ticketing partner More.com. Links to the official sales points are always published on our website and social media channels.
We strongly advise against buying from resale platforms, Facebook groups or Telegram channels. Every ticket carries a unique barcode which can be scanned only once. If a barcode has already been used, or if a ticket is identified as having been resold, it will be invalidated at the gate and you will not be admitted — and we cannot refund money you did not pay to us.
Is there a student, pensioner or unemployed discount?
No. There are no discounted tickets for these categories. The reduced prices we do operate are the early-release tiers, which are announced in advance and sell in limited quantities, and the children's ticket described below.
I bought several tickets and they all carry my name. Will my group have a problem at the gate?
No. When more than one ticket is bought in a single transaction, all tickets are issued in the name of the purchaser. The purchaser distributes them as they wish and each person enters by scanning their own barcode; you do not need to arrive together.
Please remember, however, that distributing tickets to friends and family is not the same as reselling them, which remains prohibited.
Can I use a screenshot of my ticket?
Please don't. Screenshots are compressed and frequently cannot be read by the scanners. Either print the ticket as you received it, or save the original PDF to your phone and set your screen to full brightness.
One practical point specific to our site: with up to 20,000 people in one place next to an airport, mobile data becomes very slow around gate opening. Download your ticket before you leave home — do not rely on opening an email at the gate.
I have lost my ticket. What should I do?
No need to worry! It's possible that the email containing your tickets has been filtered into your Spam or Promotions folder. Please check these folders in your email.
For your convenience, we recommend moving the email to your main inbox so that future messages are delivered there directly.
You can also access your entire order history through your more.com account.
If you haven't created an account yet, you can do so quickly and easily here.
Please make sure to use the same email address and phone number you provided when purchasing your tickets. This will allow your previous orders and tickets to appear automatically in your account.
If you're still experiencing difficulties, we recommend contacting the more.com support team directly at [email protected] or via Live Chat. Please provide the details you entered during your purchase so they can locate your order and resend your tickets.
If the issue remains unresolved, you can contact our team at [email protected] or by phone at +359 877 701 256 or +359 877 701 253 (10:00 AM–4:00 PM, Bulgarian time). Our team will assist you in resolving the issue.
Can I upgrade a single-day ticket to a multi-day offer?
If you hold a single-day ticket for an Event included in a current multi-day offer, write to [email protected] with the subject “UPGRADE”, attaching your ticket and your details. We will send you a payment link for the difference and issue a new ticket.
VIP tickets cannot be upgraded to multi-day offers, and multi-day offers cannot be downgraded or split.
I need an invoice for my ticket.
Email us at [email protected] with the subject line "INVOICE" and include your order number and your company details — name, UIC and VAT number if registered, registered address and the person to be named as recipient. We will issue the invoice and send it to you.
Please send your request as soon as possible after purchase: invoices cannot be re-issued to a different recipient once issued, and requests made after the end of the calendar month of purchase may not be possible to accommodate under Bulgarian accounting rules. If something has gone wrong, write to [email protected] as soon as you notice it.
Can I return my ticket or change my mind?
No. Tickets for an event taking place on a specific date are not subject to the 14-day right of withdrawal for distance purchases — this is an express exception under Article 57, item 12 of the Bulgarian Consumer Protection Act, and it applies to all concert and festival tickets sold in Bulgaria.
Tickets are refunded only if an Event is cancelled or postponed, in which case we publish the refund procedure and the deadline for claims on our website.
Can I resell my ticket?
No. Resale of tickets, at any price, is prohibited by the terms and conditions of purchase. Tickets offered for resale are traced and the barcodes are deactivated.
Will I get a printed souvenir ticket?
Yes. Every ticket holder receives a printed collector's ticket on entry. These are handed out at the gates and cannot be sent in advance or collected afterwards.
VIP
What do I get with a VIP ticket?
A separate raised area with a clear view of the stage, with standing tables and stools for everyone; an Open Bar; a separate entrance gate; private parking; separate toilets; and a festival souvenir.
What does Open Bar mean?
“Open Bar” means that drinks and soft drinks available in this area are free of charge (consumption policy applies) for VIP ticket holders. Please note that free consumption of alcoholic and non-alcoholic beverages is only permitted within the VIP area.
As a VIP ticket holder, can I move around the whole site?
Yes. VIP ticket holders have access to the arena, the food court and all general admission areas, and can return to the VIP area at any time. Only the Open Bar consumption is restricted to the VIP area.
Where is the VIP area?
The VIP area is located in a privileged raised area with a clear view of the stage.
UNDER 18s
What is the minimum age to attend on my own?
18. This is not a house rule we have chosen — it follows from the Bulgarian Child Protection Act, which prohibits children under 14 from being in a public place after 20:00, and children aged 14 to 18 after 22:00, unless accompanied by a parent, guardian or another adult caring for them. Our Events run past 22:00.
In practice, therefore: anyone under 18 must be accompanied throughout by a parent or guardian, or by an adult over 18 holding written parental authorisation. The accompanying adult must hold their own valid ticket, must remain with the minor for the whole time on site, and must leave the site together with them.
We are legally obliged to apply this and our security staff have no discretion to waive it. Please do not put a 16-year-old and our gate team in that position.
What must be included in the written parental authorisation form?
A declaration form is available for download here. It must name the minor, the accompanying adult and the Event date, be signed by a parent or guardian, and be presented at the gate together with the identity documents of both the minor and the accompanying adult. A notarised signature is not required.
We accept a Bulgarian identity card, a passport, a residence permit, or — for the minor only — a birth certificate or school ID card showing the date of birth.
Are there children's tickets?
Children aged 0–6 (inclusive): Free admission. No ticket required.
Children aged 7–14 (inclusive): Eligible for a reduced-price ticket, available exclusively at the festival box office on the day of the event. A document confirming the child's date of birth must be presented.
Ages 15 and above: Full-price ticket required.
Important – VIP tickets: These age-based discounts and exemptions do not apply to the VIP area. Every person, regardless of age, including infants and children, must have a full-price VIP ticket.
Please also refer to the section on minors below for additional entry requirements. Possession of a ticket alone does not guarantee admission for minors.
Can my child get into the VIP area?
Only with a full-price VIP ticket of their own and only accompanied by a parent. A reduced or children's ticket does not give VIP access, even if the accompanying parent holds a VIP ticket.
No alcohol is served to anyone under 18 in the VIP area, Open Bar included, and we will not serve an adult who passes drinks to a minor.
How is the age limit for alcohol enforced?
Selling or serving alcohol to a person under 18 is prohibited under the Bulgarian Health Act, and the liability is ours. Our bar staff will ask for an identity document from anyone who may be under 25 — please do not take it personally and please bring ID.
Buying alcohol for a minor results in removal from the site without refund, for both people involved.
Is the volume safe for a child?
Sound levels at live concerts are typically higher than normal. Parents and guardians should be aware of this and ensure that children wear appropriate hearing protection throughout the event.
If you don't bring your own earplugs or ear defenders, hearing protection can be found at the merchandise area inside the festival venue.
Getting There & Entry
How do I get there?
You can find all information about the festival location, transport options, access points and directions here releasesofia.bg/en/how-to-get-there
When do the gates open and when does it finish?
Gate opening times, the full running order and estimated finishing times may vary depending on each event's schedule.
Detailed timings will be announced on our official website and social media channels before each event.
Please note that the time printed on your e-ticket refers to the gate opening time, not the start of the first performance
Can I camp or stay overnight on site?
No. Release Sofia has no campsite. The site is cleared and handed back after each Event, and overnight presence in the park is not permitted.
Being next to the airport does mean a wide choice of hotels within a few minutes of the venue, as well as the whole of Sofia within half an hour by metro.
What is the bag policy?
Only small bags and backpacks not exceeding A4 size (21 cm x 30 cm) are permitted.
Suitcases, large rucksacks, cooler boxes and hard cases are not allowed.
What am I not allowed to bring?
Drones or any other unmanned aircraft. Laser pointers and any object emitting a laser beam, including keyrings and toys. Sky lanterns, Chinese lanterns, helium balloons and anything else intended to be released into the air. Pyrotechnics, flares, smoke devices and fireworks. Open flame of any kind, including charcoal, gas canisters, camping stoves and candles. Weapons, knives and sharp or dangerous objects. Umbrellas with a pointed tip and flags on poles. Chains, wallet chains and studded accessories. Glass and metal containers. Your own alcohol, food and drinks. Drugs and illegal substances. Professional cameras with interchangeable lenses, and professional audio or video recording equipment. Animals, other than assistance dogs.
Can I bring my camera?
Photography and video recording using mobile phones or other personal devices is permitted strictly for private, non-professional and non-commercial use.
Professional or semi-professional photography, filming or recording equipment may not be brought into or used within the Festival without prior written permission or appropriate accreditation from the Festival. This includes, but is not limited to, cameras with interchangeable and/or telephoto lenses, professional video cameras, tripods, monopods and other specialised image or sound recording equipment.
Any professional, commercial, advertising or promotional use of photographs, video footage or audio recordings made at the Festival is also prohibited without the Festival’s prior written permission.
The Festival does not provide storage or safekeeping for equipment or other items that are not permitted inside the venue. If any such equipment or items are identified during security checks at the entrance, their owner will be required to remove them from the premises before being admitted.
Are pets allowed?
No. Please do not leave an animal in a parked car — in a Sofia summer this is lethal within minutes, and we will call the authorities.
Will I be searched on entry?
Yes. Everyone entering is searched by licensed security staff operating under the Bulgarian Private Security Activity Act. Please arrive early and have your bag open and your pockets emptied of metal when you reach the line — it is the single biggest cause of queues.
Refusing a search means not being admitted, and does not entitle you to a refund.
Can I leave and come back?
No. There is no re-entry once you have left the site. Please take what you need with you, within the limits above.
At the Festival
How long will the headline set be?
The duration of each performance is determined by the respective artist or band, so we are unable to provide exact timings in advance.
The general running order for each festival day will be published on the festival’s official website and social media channels.
How do I pay on site?
The site is cashless. All bars, food stalls and the merchandise stand accept contactless cards and phones, and prices are in euro.
Only the merch stand accepts cash payments as well as cards.
Will food and drinks be available at the festival?
Yes, a range of food and beverage options will be available at the festival, including food, snacks, alcoholic and non-alcoholic drinks
Can I buy merchandise?
Yes — artist merchandise and Release Sofia merchandise are both sold on site, by card or in cash. The stand is busiest immediately before the headline set and immediately after the show; the quietest time is shortly after the gates open.
Can I smoke or vape?
In open areas of the site, yes. Not under any tent, canopy or covered VIP structure — the Bulgarian Health Act treats those as enclosed public spaces — and not anywhere near the generators, fuel stores or technical compounds.
Please use the ashtrays and bins. The ground cover here is dry grass for most of the season, directly beside an airfield; a discarded cigarette is a genuine fire risk, not a tidiness issue.
I have lost something. Where do I look?
Ask at the Info Point while you are still on site. After the Event, write to [email protected] with a description; items are held for 10 days and can be collected from our office in Sofia or sent by courier at your expense.
Safety & Accessibility
Is the venue accessible for people with disabilities?
Yes.
To arrange access, write to [email protected] in advance, attaching your (TELK) or Disability expert decision, your disability card, or an EU Disability Card. The same document must be presented on arrival. Please write early rather than on the day — platform capacity is limited and it has to be allocated in advance.
Are there first aid facilities?
Yes. A medical team, ambulances and rescue personnel are present throughout every Event, and the medical points are marked on the site plan and signposted on site.
If you need help, speak to any member of staff rather than trying to find a medical point yourself — they have radios. In a serious emergency anywhere in Bulgaria, call 112.
What if someone harasses me or I feel unsafe?
Tell us immediately. Any member of our crew, any bar or security staff member, or the Info Point will get you to the right person, and we will act — we have removed people from our Events for this and we will do it again.
Harassment, groping, racism, homophobia and aggression have no place at Release Sofia, regardless of who is on stage or how crowded it is.
What happens if the weather is bad?
Low intensity or even heavy rainfall will not prevent the festival from taking place. Only in the case of extreme events can there be a cancellation.
In such cases, all legal procedures will be followed for ticket refunds.
My question is not answered here.
Write to [email protected] with the subject “QUESTION” and the relevant department will come back to you.
Media and accreditation enquiries: [email protected].
Partnership and commercial enquiries: [email protected].
Accessibility :[email protected].